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When Is it Better to Clarify Your Understanding Than to Apologize?

Apologizing can be a tricky thing. When should we say sorry and when should we simply clarify our understanding of a situation?

Bryce Purnell
5 min readMar 21, 2023
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The answer is not always clear, especially in business situations. In this article, we’ll explore the nuances of apologizing versus clarifying your understanding, and provide tips on when it is better to use the latter over the former.

We will look at why saying sorry may not always be appropriate and how expressing empathy can be more effective. So, join us as we explore the topic of when it is better to clarify your understanding than to apologize.

In some business situations, saying sorry implies guilt.

In some business situations, saying sorry can come across as implying guilt. This can be true even if you are not actually responsible for the mistake or issue at hand.

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Bryce Purnell
Bryce Purnell

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