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How to tell the difference between persuasion and manipulation

Are you ever unsure of the difference between persuasion and manipulation when it comes to communicating with customers or colleagues?

Bryce Purnell
5 min readMar 9, 2023

If so, you’re not alone. Many adults who speak English as a second language find it difficult to tell the difference between the two, especially in a professional setting.

In this blog post, we will explain the difference between persuasion and manipulation in a way that is simple and easy to understand.

We will provide examples of both techniques, and offer tips on how to use persuasion instead of manipulation in business or customer service roles. Read on to find out more!

Defining terms: what is persuasion? What is manipulation?

Persuasion is a technique that involves convincing someone to change their opinion, attitude, or behavior through the use of reasoned argument and logic. It is a voluntary process, whereby…

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Bryce Purnell
Bryce Purnell

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