Member-only story
5 ways to avoid saying sorry in a business English situation
In the English language, the word ‘sorry’ is used frequently and often to convey many different emotions.
However, in a business English situation, it can sometimes be more appropriate to express regret without using the word ‘sorry’. If you ar
English student working in customer service, it is important to learn to express empathy and sympathy without saying sorry. In this blog post, we will explore five ways to avoid saying sorry in a business English situation.
Repeat the guest’s order back to them
One way to avoid saying sorry in a business English situation is to repeat the guest’s order back to them. This can help to show that you understand and acknowledge their request.
For example, if a guest orders a meal from the menu, you can repeat back their order before going to get it. This lets them know that you heard them and are taking care of their needs. It also helps avoid any misunderstandings and potential apologies.
This strategy shows that you are listening and taking their concerns seriously. It also helps create a friendly, customer-focused atmosphere.
